Standard UK delivery is £4.99, sent using the Royal Mail Tracked 48 service. Please allow a few extra days during holidays and sales.
COLLECTION (WREXHAM AREA ONLY)
If you live in the Wrexham area, you can pickup your order free of charge from our CiCi Store. Please select 'Collection' when checking out your order. We will send you an 'order is complete' email when your order is ready to collect. Find us at 4 Queen St, Wrexham LL11 1AP.
Weds: 11:30am - 5pm
Thurs: 11:30am - 5pm
Fri: 11:30am - 5pm
Sat: 10am - 4pm
Delivery to all countries outside of the UK is £9.99.
Orders for delivery outside the UK are sent using the Royal Mail Airsure service and will arrive within 7-14 working days. We can track your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers.
Tax, customs and duties for orders outside of the UK
(a) Applicable tax will depend on your country of residence as follows:
(i) UK The price paid for the product and applicable delivery charges will include VAT.
(ii) Outside the UK The price paid will generally be zero-rated and not subject to UK VAT, but the price paid by you for the products and/or delivery will remain the same as shown on the website. Please see below for further information regarding purchases from outside the UK.
(b) Products delivered to destinations outside the UK may be subject to taxes (including VAT), fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the products and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UK. The recipient of the goods, not the person placing the order, will typically receive a separate request for payment of these charges. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
(c) Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any non-UK country before ordering products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or consignment which you may need in order to arrange customs clearance.
(d) You (or the recipient of the products, if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
(e) You agree that we will act on your behalf as exporter of the products and will complete export declarations in our own name on your behalf.
(f) We may also request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled, and the products returned to our warehouse.
DELIVERY PROCESSING TIME
All orders are processed within 0-2 business days. Our order cut off is 2pm Monday to Thursday. Orders are not dispatched on weekends or holidays. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.
Please note that we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.
We want you to be completely happy with your CiCi leggings. We accept unworn, unwashed, unaltered or unused garments for a full refund within 30 days of purchase. Your item must be returned in the original packaging along with your delivery note and/or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please note prior to ordering that we do not offer exchanges. If you require a different size this can be reordered through our website.
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within 3-5 working days, depending on your card issuer's policies.
We reserve the right to refuse a refund should the goods be returned in an unsatisfactory condition. Any manufacturing faults will be evident within the first 30 days of purchase, so anything beyond this time will be classed as wear and tear.
CiCi leggings are manufactured with a polyester blend, and are printed using a dye sublimation process, also known as ‘all over printing’. The result is a permanent, full colour print that won’t crack, peel or fade.
It’s important to note that dye sublimation works by printing onto white fabric and as a result, when stretched, it’s possible that the white fabric will show through on certain designs.
However, we want you to be 100% satisfied with your purchase, so please do not hesitate to contact us should you have any issues with your new leggings.
If you have any questions on how to return your item to us please contact us